Dear Jack,

Use the file that I have sent you as described in the instructions doc. U will not encounter any problems during update because this is a manual update and it is not likely to have errors.

Best regards,
Alexandru C.  |  Technical Support Rep.  |   SanDisk
----------------
From: Jack
Sent: Thursday, September 25, 2008 5:34 PM
To: India_Support
Subject: Re: Sansa m240 mp3 player: some files are not playable or deletable

Hello!

I've read instructions and noticed that version of attached firmware is the same that is in my player - 3.2.8. What shall I acquire installing it? Will it fix my problems with file deleting?

Filename mentioned in instruction is \"m200p.bin\", but file attached to your mail is \"SANSM200.rom\". Is this the same file or I have to find the one mentioned in instruction?
And the last - how can I backup current version of firmware to restore it in the case of problems with updating?
Thanks.

Jack.
----------------
2008/9/24 <Indiasupport@sandisk.com>
Dear Jack,

Thank you for contacting SanDisk Technical Support, it is our goal to make sure you have all the resources you need to get the most from your product.

Please find attached the files and instructions needed to fix your player.

Please let me know if I can be of further assistance to you.

Best regards,
Alexandru C.  |  Technical Support Rep.  |   SanDisk
----------------
From: Jack
Sent: Friday, September 19, 2008 5:00 PM
To: India_Support
Subject: Sansa m240 mp3 player: some files are not playable or deletable

Hello!

My Sansa m240 mp3 player is 1.5 years old. A few weeks ago I've found strange behavior while using it:
1. When I connect it to PC in MSC mode I can't delete some mp3 files. Explorer says like \"Can't delete file" or even says nothing, but files are not deleted. Their size becomes 0 bytes. It happens only with some portion of files, other are deleted ok.
2. Some mp3 files can't be played (or read on PC) somewhere in the middle of them, e.g. mp3 is 3:45 length, but playing is interrupted in 1:10 and proceed to the next file. These files are not corrupted, on PC they are played ok.
It seems that flash card is going to die...

As I know file system on flash card is FAT. May I format it again in order to Windows mark bad sectors? Does player support this operation? How can I do this?

If not, what should I do?

Thanks in advance.

Jack.